Amount can be paid directly to CHARAKA towards Services / Medicines through a secured Payment Gateway by clicking on "Pay Now" button.
Terms & Conditions
This Document Is An Electronic Record In Terms Of Information Technology Act, 2000 And Rules There Under As Applicable And The Amended Provisions Pertaining To Electronic Records In Various Statutes As Amended By The Information Technology Act, 2000. This Electronic Record Is Generated By A Computer System And Does Not Require Any Physical Or Digital Signatures.
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our services / products on the website. However, except to the extent implied by applicable law, we do not warrant that the services / product descriptions, information or other content available on the website are accurate, complete, reliable, current, or error-free.
YOUR OBLIGATIONS AND RESPONSIBILITIES
In the access or use of the CHARAKA website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to CHARAKA.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
We value the trust, you place in us. Hence we have implemented procedures and policies designed to ensure that your information is used only to provide timely and efficient services.
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
Below are the courier partners we work with: Speed Post, DTDC, Atlanta Express etc
Payment mode: You can pay online using Internet banking, Credit cards, Debit cards, Wallets – PhonePe, Amazon Pay, Freecharge, Airtel Payments Bank, UP ids like – Google Pay, BHIM, Paytm, and more.
* The delivery time estimates for domestic may vary slightly from State to State ranging from 3-10 day, international may range from 5-15 days. Days are calculated as working days, excluding Saturdays, Sundays, and holidays.
Cancellation & Refunds
All refunds will strictly be processed only in case of original product being received in intact form.
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us on 914066666636 and cancel the order (if applicable). In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on email@example.com. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.
Returns, Replacements and Refunds
*All refunds will strictly be processed only in case of original product being received in intact form.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Product is damaged due to use/misuse/overuse/mishandling.
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered
Defective products that are covered under Seller/Manufacturer's warranty
Product is used or altered
If request is initiated after 30 business days of order delivery